Businesses are keen on accomplishing more with less and that applies to innovation too. If your business has just migrated from a traditional telephone system to a popular cloud based phone system then you will want to know what else you can do with it.

When it comes to VoIP there are no limitations. By integrating VoIP with other enterprise tools and applications there are many potential benefits for your business. One major benefit is CRM integration with your VoIP system, which means you can easily pass data back and forth. This is particularly useful if you have departments or teams that rely on the phones for daily tasks. Customer Services teams can answer a call and can quickly get instant access to customer information without having to ask the caller.

Buzz Connect offer an Enterprise level plan with one-click integration for popular enterprise tools such as CRM applications.

Business Apps and their Integration with VoIP

Different business applications serve a variety of solutions, their integration delivers different benefits to your business needs, supports your team by streamlining work flow and optimising the customer experience. This is also associated with cost and time savings for your business which can be used to improve your customer experience further.

Here are various types of apps that are compatible for VoIP integration:

 

Business Apps and Their Integration With VoIP

Different business applications serve a variety of solutions, their integration delivers different benefits. Here are various types of apps that are compatible for VoIP integration:

Customer Relationship Management (CRMs)

CRMs maintain organized data of customers. For businesses that have installed VoIP systems for communications with the clients, integration with CRM enables businesses to stay on top of operations.

Popular CRMs that are compatible for VoIP system integration:

Salesforce
Zoho CRM
Microsoft Dynamics
SAP

Marketing

When it comes to the marketing, VoIP can support both inbound and outbound efforts.

Popular marketing tools that are compatible for VoIP system integration:

MailChimp
Social Media (Twitter, FB, LinkedIn)
Hubspot

Accounting

Business accounting integration offers an extended level of automation and accuracy with the financial operations, such as – listing payments, generating invoices and tracking pending payments.

Popular accounting applications that are compatible for VoIP system integration:

QuickBooks
Sage
Paypal

Customer Support Tools

Customer Service teams are constantly interacting with the clients and voice calling is the most preferred medium in usual cases. The co-operation between the customer support tools and connectivity solutions promises numerous advantages that your business can leverage to deliver a top-quality service for the customers.

Popular customer support tools that are compatible for VoIP system integration:

Zendesk
Desk.com

Office Suites

Businesses can’t go without office suites. With cloud-based office suites gaining popularity enabling integration with cloud based telephone systems enables important storage of documents aligning customer service experiences. Some benefits that VoIP systems lend to office suite are:

Popular office suites that are compatible for VoIP system integration:

Google Apps
Microsoft Office (Desktop-based and Online)

Other Applications

Apart from these common categories of the business applications mentioned above, there are several more applications such as – e-signature, e-commerce, IM apps, Video calling app, etc. that support a number of business operations. Depending on the kind of business that you do, different applications have different solutions to offer. Here are some that might help you:

DocuSign
Slack
Shopify

Contact us today to discuss how we can implement business VoIP for you.

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