Here at Buzz Connect we take your business seriously. In light of the recent events surrounding COVID-19, we want to let you know that we are monitoring the unfolding situation and have taken preventive measures to ensure there is no impact to our service.

Specifically our technology infrastructure and business continuity planning ensures we can operate our systems and processes remotely with no interruption to normal service levels. Should any members of our team need to work remotely (e.g. through self-isolation or school closures) or should we decide to close our offices and switch to remote working we will be able to provide an uninterrupted service. We have tested our business continuity model over the previous month and can confirm we will provide a business as usual approach to existing services in the event of needing to work remotely.

Our platforms are cloud based in a distributed environment designed to operate without interruption and to be effectively managed from anywhere. All of our staff have access to their work phones through either soft phones or duplicate phones at home as well as the tools for managing enquiries, quotes and orders via remotely accessing our systems via home PC and laptops as well as working internally collaboratively through Microsoft Teams.

If you have any concerns or questions regarding our preparations, please reach out to us   +44 (0) 800 037 5555

What is Coronavirus?

Coronaviruses are a type of viruses responsible for a variety of illnesses like the common cold and SARS. It spreads from person-to-person through close contact or from viral droplets caused by sneezing and coughing. The virus germs can live on surfaces from 1 hour to 1 whole day, this is why it is vital to keep good hygiene.

Preventing Spread as a Business

If you have any people coming back from high risk areas, then have them working from home to self-isolate and reduce risk.

Organisations that have the ability to work from home e.g. computer based work should do so where possible to distance people and reduce risk.

Best action to take is to keep people informed about the risk, preventatives and measures you are taking as a business to protect your employees and their work place environment at this time. Not only does information reduce risk, it will reduce panic which can be equally damaging.

Preparing Workers for Home Working

Now is the perfect time to confirm contingency plans and if your company doesn’t have one in place, it is recommended you do so.

Expert Dr Piot, who helped to discover Ebola and worked as a researcher and assistant secretary-general for the United Nations in the fight against Aids, advises the peak of contamination will be around Easter and… “If it goes down in April or May it could come back again in November.”.  Baring this in mind, companies must be ready for extended isolation for some employees e.g.

-Correct software is available

-Content sharing through software in the sky e.g. cloud based systems like drop box or google drive which you can share documents through a main account online.

-High speed internet connection or specific internet routers to keep productivity streamlined.

How Buzz Connect Can Help You

Communication is top of the list when working remotely and so having a strong and stable connection to all co-workers will help make the transition smoother. With this in mind, Buzz Connect offers many helpful tools.

Using our Buzz Connect numbers, you can create emergency contact numbers, or buy a landline number specifically for employees to call/use. These landlines can be used in pairing with one of the many VoIP handsets we offer – Helping to recreate the office situation even from home.

If handsets cannot be supplied due to short notice or capacity of orders, then all the same processes can be done through our free virtual landline app. It can be downloaded onto any device you choose (laptop, phone, tablet etc.) and many handy pro features can be utilised. For example; Auto-attendant , Call ID, Call diversions, Simultaneous ringing, whisper tone, time of day routing and more…

Ultimately the main advice is to continue being hygienic and think ahead, don’t be caught unaware as this could negatively affect your business. Stay prepared and think about the best equipment  you can provide to keep your company running smoothly through the coming months.

For further medical advice – Head to the official NHS page

 

Close

Need some more help?

We’re on hand to make your VoIP experience as stress-free as possible. If you need some help, we’re here to guide you. You have a number of options

FAQs

We’ve tried to think of most things, and you’ll find the answers to many questions in our FAQ section.

Take me there

Need to give us a call?

Pick up the phone. We’ll try not to keep you waiting too long.

Customer Services: 01929 775000

Sales: +44 (0) 800 037 5555

Too busy to call

Let us call you back. Just use our Call Back Service to request a convenient time and number to reach you on.

We’re open Monday – Friday 9am till 5.30pm

Email better

You can use our contact form on our Contact page