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If you need any help in connection the phones into your router, network or getting them to work at your end, our full telephone based support engineers are ready to help.

Once we’ve build your system in the datacentre an you’ve received your initial phone order, it’s easy to add additional services and phones onto your system an new phones are often delivered within 2-3 working days.  Once you add a new extension or service into your system it forms part of the 12 month term.

Inbound calls from certain international numbers are subject to charges. A list of the countries and cost per minute can be found here.
In March 2021 Ofcom changed the regulations for calls originating from abroad, to require UK providers to charge no more than the equivalent rates charged by their international counterparties where those are higher than the UK regulated. If you would like to read more about this please visit Ofcom.

Need some more help?

We’re on hand to make your VoIP experience as stress-free as possible. If you need some help, we’re here to guide you. You have a number of options


We’ve tried to think of most things, and you’ll find the answers to many questions in our FAQ section.

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Need to give us a call?

Pick up the phone. We’ll try not to keep you waiting too long.

Customer Services: 01929 775000

Sales: +44 (0) 800 037 5555

Too busy to call

Let us call you back. Just use our Call Back Service to request a convenient time and number to reach you on.

We’re open Monday – Friday 9am till 5.30pm

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You can use our contact form on our Contact page